Relay Robotics

Relay Robotics Relay+

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Our Verdict: The proven workhorse of hotel robotics. Deployed at scale by major hotel chains worldwide.

The Relay+ by Relay Robotics is the industry-leading hotel delivery robot, deployed in hundreds of hotels worldwide. It autonomously delivers towels, toiletries, snacks, and room service orders directly to guest rooms, riding elevators and navigating hallways without human assistance.

Guests love the novelty of a robot knocking on their door, and hotels love the labor savings. The Relay+ integrates with major hotel PMS systems and can be dispatched from the front desk with a single tap. Its secure enclosed compartment ensures guest privacy for all deliveries.

Hotel amenity delivery Room service orders Front desk to guest room transport Late-night guest requests

Specifications

Compartment Secure enclosed bin, 4500 cu. in.
Payload 10 lbs (4.5 kg)
Navigation LIDAR + Wi-Fi elevator control
Battery Life 8 hours continuous
Speed Up to 1.5 mph
Integration Opera PMS, HotSOS, Kipsu
Dimensions 36 x 20 x 40 inches

Pros & Cons

A quick summary of where this model performs well and where it falls short.

Pros

  • Proven reliability in hundreds of hotels
  • Full elevator autonomy
  • Integrates with major hotel PMS systems
  • Guests find it delightful and memorable

Cons

  • Limited 10 lb payload capacity
  • High cost with monthly SaaS fee
  • Cannot handle large room service trays
  • Requires stable Wi-Fi throughout hotel

Interested in this product?

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